REFUNDS AND RETURNS- SWANKD BY VIDCAT

Please read carefully the policies of our shop.

We accept returns within 3 days of order receipt. Please Contact Us to request a Return Authorization. (Only Pre-Authorized Returns Will Be Accepted.) If approved, we will send you the return authorization,  and return shipping address and instructions. Your returned item must be in the same condition as received.

Once your item is inspected and return terms met, we will begin the refund process and notify you of progress.

Note: Items that are NOT returnable include, but are not limited to:

  • Digital downloads
  • Customized items
  • Books & Magazines
  • Intimates
  • Lingerie
  • Swimwear
  • Costumes
  • Makeup
  • Masks
  • Wigs
  • *Sale Items Cannot Be Refunded (unless the wrong item was sent)

We encourage our buyers to carefully read the description details of each item, as well as the Shipping, Returns, Cancellations and Refunds policies. Please ask any questions BEFORE purchasing items, we are glad to respond to inquiries in a timely manor.